Processing Time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may take longer than usual. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We ship worldwide with FedEx. Delivery takes 2-5 business days.
Shipping Confirmation & Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking number to monitor your shipment's progress. If you have any questions regarding your shipment, please contact FedEx with your tracking number.
Returns/Exchange/Refund:
EU orders can be returned or exchanged within 14 days of delivery, including sale items.
International orders are final sale and are not eligible for exchanges or returns.
Customers are responsible for return shipping costs. We recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged returns.
Certain products cannot be returned, refunded or exchanged, including:
- Gift cards
- Worn, washed or used products (unless damaged or defective)
- Customized or personalized items
1 - How do I track my order?
Once you have placed an order, you will receive an email with your tracking ID, which you can track with FedEx.
2 - How do I return my item(s)?
EU orders can be returned within 14 days. Please send an email to info@alitewear.com with your order number.
International orders are final sale and are not eligible for exchanges or returns.
3 - When will I receive my order?
Enter your address at checkout to see the estimated delivery date.
Orders are processed within 1-2 business days. Once the order is shipped, you will receive an e-mail with a tracking link to track your order with FedEx. Normally, delivery takes 2-5 business days.
