Shipping

Thank you for shopping with us! We want to make sure your order is processed and delivered as quickly and efficiently as possible.

Processing Time:
Orders are processed and shipped from our warehouse in Denmark during business hours on weekdays, excluding holidays.

Delivery Times:
We ship all European orders with FedEx Express. Delivery typically takes 2 to 5 business days.
For all other countries, we use FedEx International. Delivery usually takes 5 to 8 business days, depending on the destination and local customs processing.

Customs, Duties & Taxes:
• European Union: your order ships from inside the EU, so there are no customs duties.
• United States, United Kingdom and other countries: duties and taxes are calculated and paid at checkout, so there is nothing more to pay on delivery.

Customs clearance is handled by the destination country's customs authority and is outside of our control. Delivery estimates do not include possible customs delays.

Shipping Confirmation & Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your parcel. For questions about a shipment in transit, you can contact FedEx with your tracking number.

Order Issues & Delays:
If there is an issue with your order, such as a lost or delayed shipment, contact us as soon as possible at info@alitewear.com and we will help you. We are not responsible for delays caused by the carrier or customs, but we will always do our best to support you.

Changes to Your Order:
Once an order has been processed, we cannot change the shipping address or cancel it. If you need to make a change, email info@alitewear.com as soon as possible and we will do our best to help before the order ships.

Lost or Damaged Items:
If your package is lost or damaged in transit, contact us immediately at info@alitewear.com. We will work with the carrier to resolve the issue.

Returns:
See our Return & Exchange Policy. Return shipping and any customs costs on returns are paid by the customer.