退货、换货、退款政策

Return & Exchange Policy

At ALITE WEAR, we want you to be happy with your purchase. If something isn't right, you can return or exchange it. Please read this policy before sending anything back.

Policy Summary

Topic	Policy
Return window	14 days after delivery
Who can return	All countries
Exchanges	Yes: return the item, then place a new order
Return shipping	Paid by the customer
Customs, duties & taxes on the return	Paid by the customer
Return address	Our warehouse in Denmark (see below)
Refund processing	5 to 7 business days after we receive your return

Important: return costs are paid by you

All costs of sending a return or exchange back to us are paid by the customer. This includes:

• The shipping cost to our warehouse in Denmark
• Any customs fees, import duties, taxes or brokerage charges that apply when your parcel enters Denmark. This mainly concerns returns sent from outside the European Union (for example the United States, the United Kingdom or Switzerland).

These costs are not refundable. If a return arrives with customs or duty charges left unpaid, we may refuse the parcel or deduct those charges from your refund.

When sending from outside the EU, mark the parcel as a "Return of goods" and include your order number on the customs form to help keep customs charges as low as possible.

Return Eligibility

You can return or exchange items within 14 days of the delivery date. To be accepted, items must be:

• Unworn, unwashed and unused
• Free from odors, stains, tanning products or damage
• Returned with all tags and the original packaging

If an item comes back worn, damaged or incomplete, we may refuse the return or reduce the refund to reflect its reduced value.

How to Request a Return or Exchange

Always contact us before sending anything. Parcels sent without a confirmed return request cannot be processed.

Email info@alitewear.com within 14 days of receiving your order with:

• Your order number
• The item(s) you want to return or exchange
• For an exchange: the new size or item you want

We'll confirm your return and send you the instructions.

Return Address

Once your return is confirmed, send it to our warehouse:

ALITE WEAR
c/o Store Pit
Fiskerbakken 5
3250 Gilleleje
Denmark

We recommend a tracked and insured shipping service. ALITE WEAR is not responsible for returns that are lost or damaged on the way to us.

Exchanges

The fastest way to get a different size or item is to return the item you have and place a new order for the one you want. The same return conditions and costs apply.

Refunds

Once your return arrives and has been inspected, we'll email you the result. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank may take another 3 to 10 business days to show the refund.

If you return your whole order within 14 days and you live in the EU or the UK, we also refund the standard delivery cost of your original order, as required by law.

Import duties and taxes paid on your original order are collected on behalf of customs authorities and generally cannot be refunded by us.

Damaged or Incorrect Items

If your item arrives damaged, defective or you received the wrong product, contact us within 7 days of delivery at info@alitewear.com with your order number and clear photos of the product and packaging. In these cases we cover the cost of making it right.

Non-Returnable Items

• Gift cards
• Customized or personalized products
• Items that have been worn, washed or used (unless defective)