退款政策

Return & Exchange Policy

Orders delivered in the European Union can be returned or exchanged within 14 days. International orders are final sale. Please read this policy before sending anything back.

Policy Summary

Topic	Policy
EU orders	Returns and exchanges within 14 days after delivery, including sale items
International orders (outside the EU)	Final sale: no returns or exchanges
Exchanges	EU orders: return the item, then place a new order
Return shipping	Paid by the customer
Return address	Our warehouse in Denmark (see below)
Refund processing	5 to 7 business days after we receive your return

International Orders

All orders delivered outside the European Union, including the United States, the United Kingdom and Switzerland, are final sale and cannot be returned or exchanged. If your item arrives damaged, defective or incorrect, see "Damaged or Incorrect Items" below.

Return Eligibility (EU orders)

You can return or exchange items, including sale items, within 14 days of the delivery date. To be accepted, items must be:

• Unworn, unwashed and unused
• Free from odors, stains, tanning products or damage
• Returned with all tags and the original packaging

If an item comes back worn, damaged or incomplete, we may refuse the return or reduce the refund to reflect its reduced value.

The cost of sending a return or exchange back to our warehouse in Denmark is paid by the customer and is not refundable.

How to Request a Return or Exchange

Always contact us before sending anything. Parcels sent without a confirmed return request cannot be processed.

Email info@alitewear.com within 14 days of receiving your order with:

• Your order number
• The item(s) you want to return or exchange
• For an exchange: the new size or item you want

We'll confirm your return and send you the instructions.

Return Address

Once your return is confirmed, send it to our warehouse:

ALITE WEAR
c/o Store Pit
Fiskerbakken 5
3250 Gilleleje
Denmark

We recommend a tracked and insured shipping service. ALITE WEAR is not responsible for returns that are lost or damaged on the way to us.

Exchanges

The fastest way to get a different size or item is to return the item you have and place a new order for the one you want. The same return conditions and costs apply.

Refunds

Once your return arrives and has been inspected, we'll email you the result. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank may take another 3 to 10 business days to show the refund.

If you return your whole EU order within 14 days, we also refund the standard delivery cost of your original order, as required by law.

Damaged or Incorrect Items

If your item arrives damaged, defective or you received the wrong product, contact us within 7 days of delivery at info@alitewear.com with your order number and clear photos of the product and packaging. In these cases we cover the cost of making it right, wherever you are.

Non-Returnable Items

• Gift cards
• Customized or personalized products
• Items that have been worn, washed or used (unless defective)