Return, Exchange, Refund Policies
Return & Exchange Policy
At ALITE WEAR, we want you to be completely satisfied with your purchase. If you're not fully happy with your order, we're here to help. Please read our policy below before requesting a return, exchange, or refund.
Policy Summary
| Topic | Policy |
|---|---|
| Return window | 14 days after delivery (EU orders only) |
| Exchanges | Available for EU orders |
| International orders | Final sale |
| Sale items | Final sale |
| Return shipping | Paid by the customer |
| Refund processing | 5 to 7 business days |
Return Eligibility
We accept returns and exchanges only for domestic (EU) orders within 14 days of the delivery date.
To qualify for a return, your item must be:
• In its original, unworn, unwashed condition
• Free from odors, stains, tanning products, or damage
• Returned with the original packaging
• Not purchased during a sale or promotional event
International Orders (out of EU)
Because of international shipping costs, customs processing, and import regulations, we are currently unable to accept returns or exchanges on international orders.
All international orders are considered final sale.
Sale & Limited Edition Items
Sale items, limited edition releases, and promotional products are final sale and cannot be returned, exchanged, or refunded.
Return Shipping Costs
Customers are responsible for all return shipping costs, including any applicable import duties, taxes, and customs fees.
These costs are non-refundable.
For your protection, we strongly recommend using a tracked and insured shipping service, as ALITE WEAR is not responsible for lost or damaged return shipments.
How to Request a Return or Exchange
Please email info@alitewear.com within 14 days of receiving your order.
Include:
• Your order number
• The reason for your return or exchange
• Photos if your item is damaged or defective
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product:
• Contact us within 7 days of delivery
• Email: info@alitewear.com
• Include your order number
• Attach clear photos of both the product and the packaging
Our team will review your request and provide the appropriate solution as quickly as possible.
Non-Returnable Items
The following items cannot be returned, exchanged, or refunded:
• Gift cards
• Gift items
• Sale items
• Opened, worn, or used products (unless defective)
• Customized or personalized products
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
Inspection time:
• 5 to 7 business days
If approved, refunds will be issued to your original payment method.
Estimated bank processing times:
• Visa / Mastercard: 3 to 10 business days
Please note that processing times may vary depending on your bank or payment provider.
Need Help?
If you have any questions regarding returns, exchanges, or refunds, please contact our support team at:
Please include your order number so we can assist you as quickly as possible.